FAQs
1. Connection Anomalies or Disconnections
Refer to issues such as connection abnormalities or disconnections caused by various reasons. In such cases, the glove may fail to connect or disconnect during use in HandDriver.
1.1. Receiver Recognition
Computer does not recognize the receiver: On the Windows platform, check whether the receiver is recognized by the computer. Enter the system's "Device Manager" and check whether a USB serial device appears under "Ports (COM & LPT)" after plugging in the receiver. If not, please install the receiver driver.
HandDriver does not recognize the receiver: Even if the receiver is recognized in the Device Manager, it may not be detected in HandDriver. Try unplugging and replugging the receiver or restarting HandDriver.
Udexreal gloves cannot share a computer with other devices—port occupancy: HandDriver 2.1.8 and earlier only support a single CH340 device running on a PC. If multiple CH340 devices are used on the same PC, port occupancy will occur, preventing the recognition of the Udexreal data glove. In this case, please connect other CH340 devices to another PC.
USB port issues: Some computers or docking stations may have problematic or incompatible USB ports. Try using other ports. The issue may also be related to USB 3.0. It is recommended to use USB 2.0 and the data extension cable and adapter provided in the package.
One glove controlling two character models—receiver and port recognition error: When unplugging a receiver, wait until the removed receiver is cleared from the HandDriver list before inserting another receiver into the same port. If receiver B is inserted into the same port before receiver A is cleared from the HandDriver list, the port may simultaneously recognize both receiver A and receiver B, causing errors. This may result in one glove controlling two character models.
1.2. Glove Connection
Glove fails to connect: Try turning the glove off and then back on.
Channel matching: The receiver and glove may be on inconsistent channels. Switch them to the same channel.
Channel crosstalk: Channel crosstalk may cause the glove to disconnect during use. Try switching channels. For details, refer to the channel switching function description.
For 1-to-1 receiver gloves, the channel value ranges from 1 to 99. It is recommended to maintain an interval of 6 or more channels between each glove. If the channels are too close (e.g., 31 and 32), there is a risk of crosstalk. If crosstalk occurs, turn off one of the affected gloves before switching channels.
For 1-to-2 receiver gloves, select the channel with the least occupancy for switching.
Multiple gloves using the same channel: For one-to-one receiver gloves, if multiple gloves happen to use the same channel, keep only one glove with that channel connected and disconnect the receivers of all other gloves with the same channel. Only switch the channel for the remaining connected glove. Otherwise, attempting to switch channels while multiple gloves with the same channel are connected may cause errors due to crosstalk.
Glove pairing: One-to-many receiver gloves can be paired. If connection issues arise due to pairing errors, try re-pairing the gloves.
2. Action Stuttering and Delay
Common causes of action stuttering and delay: There are various reasons for action stuttering and delay, which may include channel crosstalk, excessive distance between the glove and the receiver, insufficient computer performance, or hardware issues with the glove itself.
Insufficient laptop configuration: A significant portion of laptops may lack the necessary performance configuration. In such cases, try comparing the performance with a desktop computer. You can also monitor the processes and performance in the Task Manager to understand the computer's resource usage.
3. Action Accuracy
Inaccurate calibration movements: Action accuracy primarily depends on selecting the appropriate size and performing proper calibration movements. Please refer to the reference calibration actions provided here. During calibration, it is recommended to keep the palm facing downward and the wrist slightly bent downward.
Glove size mismatch: If the calibration movements are performed correctly but the calibration results still show numerous red or yellow points, it may be related to the glove being too large. Consider finding someone with a suitable hand size for comparison. Additionally, you can use the inner liner gloves provided by us.
Viewing calibration results: Click this icon to enter the calibration results page.
Hover the mouse cursor over a specific point to view its numerical value. Red points may indicate sensor issues. Contact Udexreal technical support to determine whether the sensor is faulty.
Seeking Udexreal technical support: Not all actions can perform perfectly. Contact Udexreal technical support for further assessment.
4. Data Usage by Peripheral Systems and Plugins
When using the data transmission function, ensure the recipient's IP address and port are correct.
Ensure the character name on the recipient end matches the character name on the HandDriver end.
Ensure the network connection is stable.
Ensure the hand (skeletal) mapping relationship is correctly configured on the recipient end.
5. Issues with Linux Version Usage
For detailed information, please refer to this link.
6. Other Issues
If all data points appear red for the arc-shaped data box glove, check whether the connection cable between the glove and the data box is properly connected. If it has become detached, please refer to the following video for reinstallation. [Note: The metal side of the cable should face downward, and the black border should be fully secured under the black buckle.]
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